The Ghana Water Company Limited has embarked on an intensive revenue mobilization exercise to retrieve all arrears owed by customers.
The nationwide exercise began on Wednesday 13th December 2022.
“Disconnection teams and Task Forces in all the regions and districts Offices will disconnect all categories of customers whose bills are in arrears. Disconnected customers will be made to pay their bills in full together with reconnection fees before they are reconnected,” GWCL said in a press release.
Customers have been advised to make efforts to pay their bills and clear all arrears to avoid being disconnected.
“Apart from disconnecting defaulters, the teams will check illegal connections, self –reconnections and the use of in-line boosters pumps at customer’s premises. All persons found to be engaged in such criminal activities shall be handed over to the Police for prosecution,” it added.
Paid up customers, have been asked to leave their payment receipts behind when leaving their homes (premises) to avoid wrongful disconnections.
Also, customers who have paid via mobile money or other electronic means will need to show SMS or electronic payment receipts as proof of payment.
“Management entreats customers to cooperate with the teams as they undertake this all-important exercise in our effort to collect and mobilize the much-needed revenue to improve on our water supply service in the country.”
